Privacy Policy
Welcome to GHANDOUR HOLIDAYS TRAVELS & TOURISM co . (“GHANDOUR HOLIDAYS TRAVELS & TOURISM,” “we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, share, and protect your information in relation to our website, mobile application, and services. By using our services, you agree to the terms of this Privacy Policy and our Terms of Use.
1. Information We Collect
a) Information You Provide Directly
• Username, password, email address, phone number, name, and optional photo.
• Your activity and the messages you send and receive through our services (e.g., time, date, sender, recipient).
b) Information Collected Automatically
• Usage Information: Activity logs, message history, and app interactions.
• Device Information: Browser type, language, network information, crash reports, and diagnostic data.
• Camera and Photos: With your consent, we may access your device’s camera/photos when required by certain features.
• Location Information: With your consent, we may collect approximate or precise location data (GPS, Wi-Fi, cell towers).
• Cookies & Tracking Technologies: We use cookies to analyze usage, improve performance, and personalize your experience.
2. How We Store Your Information
• Account details (email, password, phone number, photo) are encrypted upon registration and remain encrypted at all times.
• You are responsible for keeping your password confidential and for controlling access to your account.
• We use commercially reasonable security measures to protect your data.
3. How We Use Your Information
We use the collected information to:
• Provide, maintain, and improve our services.
• Verify identity, prevent fraud, and ensure security.
• Communicate with you about bookings, updates, or customer support.
• Personalize offers and user experience.
• Comply with legal obligations.
• Carry out any other purpose described at the time of collection.
4. How We Share Your Information
We may share information as follows:
• With recipients when you send messages, photos, or other content.
• With other users who can view your public profile (username, name).
• With service providers performing functions on our behalf.
• With your consent or as otherwise required by law.
• With third-party advertisers who may collect data via cookies or beacons to display tailored ads. (Note: Their practices are not governed by this policy.)
We do not sell, rent, or lease your personal information to third parties.
5. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website and will take effect upon posting. Continued use of our services constitutes acceptance of the updated policy.
6. Additional Provisions
• Personal Information: Includes your name, email, phone number, and booking preferences.
• Automatic Data: Includes IP address, browser type, referring website, and site activity.
• Payment Data: Sensitive billing information (e.g., card details) is collected securely and used only to complete your booking. We do not store card details.
• Email Communications: We may send emails with booking confirmations, offers, or travel-related updates.
Legal & Compliance
• Kuwait is our country of domicile.
• This Privacy Policy is governed by the laws of Kuwait.
• Minors under 18 are prohibited from registering or transacting.
• All online payments are processed securely. We accept Visa and MasterCard in KWD or other agreed currencies.
• The cardholder must retain transaction records and abide by merchant policies.
• Ghandour Holidays does not provide services to OFAC-sanctioned countries.
• Multiple transactions may result in multiple postings to your card statement.
Delivery / Shipment Policy
• Booking confirmations are delivered via app, website, and email within 5 minutes to 48 hours after successful payment.
Refund & Cancellation Policy
1. Full refund if the booking is not confirmed by the provider.
2. Partial refund (minus applicable charges) if cancelled by customer.
3. Refunds are processed only through the original mode of payment.
4. In case of transaction errors, refunds are typically issued to the same payment card used.
Facebook Data Deletion Instructions
Ghandour holidays Login uses Facebook Login. We do not store your personal Facebook data.
To remove your data:
1. Go to Facebook Settings > Settings & Privacy.
2. Select Apps and Websites.
3. Find Ghandour Holidays Login.
4. Click Remove.
This will delete all app activities associated with your Facebook account.
User Data Deletion (App & Website)
You may request modification or deletion of your personal data by contacting us:
• Email: info@ghandourholidays.com
• Phone: +965 2220766
